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IMPORTANT RETURNS & EXCHANGE INFORMATION
We want you to be completely satisfied with your purchase. If for any reason your order is not as you expected you may exchange, replace or credit your purchase within 14 days when it is returned in saleable condition with tags still attached and according to the points below:
Goods are deemed faulty if you receive them in damaged condition or where a manufacturing fault occurs within six months of purchase. Items that are damaged by you or in any other way, or as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of receiving a refund, please note we can only replace it for the same product in the same size, subject to availability. Where possible we will offer to repair faulty items. If it cannot be repaired, you are entitled to a full refund.
Due to the bespoke nature of your purchase, once your order has been placed, we are unable to cancel or amend the order.
We are unable to accept returns of bespoke purchases except where the item is damaged or faulty or delivered incorrectly through an error by Holmes & Co.
Your MTO boot will be delivered within 4-6 weeks, subject to the availability of materials. Holmes & Co reserves the right to amend the delivery time as deemed necessary.
Due to the individual nature of your purchase, once your MTO boot order has been placed, cancellations or amendments cannot be accepted.
Holmes & Co is unable to accept returns or exchanges of MTO purchases except where the item is damaged or faulty or delivered incorrectly through an error by Holmes & Co.
Leather colours and materials may vary. Holmes & Co cannot accept responsibility for any variations in colour, shade and texture and cannot accept returns on this basis.