IMPORTANT RETURNS & EXCHANGE INFORMATION

We want you to be completely satisfied with your purchase. If for any reason your order is not as you expected you may exchange, replace or credit your purchase within 14 days when it is returned in saleable condition with tags still attached and according to the points below:


 

FAULTY GOODS

  

Holmes & Co BESPOKE BOOT RETURNS

Due to the bespoke nature of your purchase, once your order has been placed, we are unable to cancel or amend the order.

We are unable to accept returns of bespoke purchases except where the item is damaged or faulty or delivered incorrectly through an error by Holmes & Co.

 

Holmes & Co MADE TO ORDER BOOT RETURNS

Your MTO boot will be delivered within 4-6 weeks, subject to the availability of materials. Holmes & Co reserves the right to amend the delivery time as deemed necessary.

Due to the individual nature of your purchase, once your MTO boot order has been placed, cancellations or amendments cannot be accepted.

Holmes & Co is unable to accept returns or exchanges of MTO purchases except where the item is damaged or faulty or delivered incorrectly through an error by Holmes & Co.

Leather colours and materials may vary. Holmes & Co cannot accept responsibility for any variations in colour, shade and texture and cannot accept returns on this basis.